On Moanday Monday we are having another moan but today it is about our rubbish WiFi or as peeps calls it WhyBuy? We either get the 'No Connection' screen or the endless rotating blue circle. Thus we end up on the phone to 'The Dreaded Call Centre'. After the endless choices of press 1, 2 ,3, 87 gazillion options and so forth you eventually get through to some Martian on another planet who has no idea of what you are talking about. Your tea has gone cold and you want to go to the loo but you are stuck there trying to explain in simple terms your problem. Then it is virtual ping pong between the sales and billing departments. Customer Services NO WAY they don't exist. What happens next? But of course you get cut off. Grrrrrr!
Tech Support: "O.K.' Person We Don't Give A Toss About', let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter "P" to bring up the Program Manager."
' Person We Don't Give A Toss About' "I don't have a 'P'."
Tech: "On your keyboard, ' Person We Don't Give A Toss About'"
' Person We Don't Give A Toss About': "What do you mean?"
Tech: "'P' on your keyboard, ' Person We Don't Give A Toss About'."
' Person We Don't Give A Toss About': "I'm Not going to do that!"
We hate them as much as the Lycra Louts. Do you? Have a marvellous Moanday Monday all.
The worst is when a robot calls your phone, you answer, and the recording asks you to hold!
ReplyDeleteYou certainly are an early riser!
MOL MOL 'CUSTOMER' SERVICE IS DEAD FOR SURE. I REALLY GET AGGRAVATED BY THE CONTINUOUS PRESS BLAH BLAH. OUR NEWS PAPER ROBOT HAS YOU JUMP THROUGH ABOUT 5 OR 6 PRESS THIS NUMBER THEN THEY HAVE THE NERVE TO SAY IF YOU WANT TO CONTINUE THIS CALL PRESS 8.
ReplyDeleteHUGS MADI AND MOM
Is there anyone who doesn't hate those number pressing routines? Then half the time if you get through it's impossible to get help anyway. I find the best luck when I can use online chat help - those people for some reason actually help.
ReplyDeleteP-ing on the keyboard would not have ended well Molly! LOL BOL
that cartoon is distressingly true
ReplyDeleteretro rover
If you have cable, just reboot your cable box and/or your router. That's the only wifi thing our ghost writer knows.
ReplyDeleteActually our tech support is very good once you manage to get their attention!
ReplyDeletewell, you did say you had to use the loo... :)
ReplyDeletethe press this and that and this again makes me CRAZY and that is on every call i make. even our doctor has it. and we never get a live person at the doctor, have to leave a message. once i drove the 5 miles to the office and said i have left 2 messages for 2 days. can i get an appointment. they did not care.
ReplyDeletethe thing that makes me crazy is on customer service calls they are always in another country and have accents i can't understand and they don't understand me. we have brighthouse and they are really good when i call...and our internet is always good, no problems with it except the time the squirrel ate through the line
Molly we should send them to the northpole where the snakes are waiting. We had to pay 1.30 per minute and this mean hotline-muffin, asked for my name (3x) and forced me to spell my name (2x)... what's the problem with the name "muller"? Have a great monday!
ReplyDeleteMommy burst out laughing and had tears in her eyes laughing of the skeleton picture waiting on hold with customer service.
ReplyDeleteYes personal customer service is down the tubes. Moms doctor even went to the auto system, mom hates it!
ReplyDeletehugs
Mr Bailey, Hazel & Greta
OMP (oh my pig!) Customer service numbers are the dreaded hostility pushers here at the Hotel Thompson. They are horrible!! And your picture of the skeleton - that tells you everything you need to know - snorts. XOXO - Bacon
ReplyDeleteTech Support, my arse Molly! It takes FOREVER to get them on the line and then they don't know anything anyway. "P on the keyboard"...after waiting 87 gazillion hours for them to answer I think it is more "Pee on the keyboard". Happy Monday!
ReplyDeleteOz
We hope your computer troubles get better soon. We would hate to miss out on your adventures.
ReplyDeleteOMD Customer Service and PRESS THIS and PRESS THAT makes Everybuddy CRAZY. We HATE it HERE on the Hill. It USED to be that Pressing "O" would get you directly to a REAL person... butt "THEY" all ... "FIXED" THAT so it won't work any longer. GRrRRRRRRrrrrrr.
ReplyDeleteYEP been on it tonight....say your name....please say it again...we didn't understand that please wait...say your name....sorry we did not get that name....ARGHHHHH...yes finally..oh no you must have done A. B or C no.....well if you did A B or C Then blah blah...but we didn't ...sorry what was your name .......................yep..hugs and loves Molly we all go nuts together ;) Fozziemum xx
ReplyDeleteSo funny and so true
ReplyDeleteLily & Edward
TRuer words haf never been spoken...lololol....have a great Monday!!!
ReplyDeletestella rose
Customer service and Oxymoron.
ReplyDeleteYour telling me you could actually understand what the person was saying. My you got better tech support than me.
ReplyDeleteThanks for being a friend
Sweet William The Scot
Ahhh we have been dealing with wifi issues too! Enough of these robotic tech supporters!
ReplyDeleteOh dear, I am late Miz Molly, but never far from thinking about YOU! Well, I've had my share of tech problems lately and one of them is that I can't even dump out my photos as usual....and that whirling blue circle and the eaten up comments you take seconds to write are now getting on my nerves!
ReplyDeleteEnjoy your day! Anita
Mommy says it's comforting to know that the "disease" isn't only confined to our country. Hahaha.
ReplyDeleteHahaha I'm not even gone give my comment on this it would be to blue,xx Rachel
ReplyDeleteUghs. We finally get through to our Person We Don't Give a Toss About on the elevenith billion try... and then usually get hung up on. *phft!* So annoying!
ReplyDeleteHi Molly, I'm sorry you are having such a hard time on the phone. Hunter and Petrol would love for you to come for a play date-but I know it is too far. Also, Petrol being a typical terrier can get a little snarly at other dogs. I still haven't figured out your expression from the other day, so will google it. I hope you have a fantastic Monday!!!
ReplyDeleteWags and hugs,
Noreen, Hunter and Petrol
Tech Support is way worse than Lycra Louts!
ReplyDeleteTech support has never been effective for me. I think I've just found a job worse than serving. Tech support! Everyone is always angry by the time they get a hold of a rep.
ReplyDeleteUgh, I hate having to call a dreaded call center! When my mom lost her wallet, she doesn't hear very well on the phone, so I had to call all the call centers for her credit cards. So many of them were in India and they couldn't understand me and I couldn't understand them. What a nightmare!
ReplyDeleteBOL! Well thankfully our internet is good. Except for our router which sometimes gives me problems that are annoying. It's been working good lately though thank dog.
ReplyDeleteWhoever thought up Press 1, Press 2 and passed it off as Customer Service, should be shot!
ReplyDeleteXXXOOO Bella Roxy & Dui
ARG!!!!!! Oh heck yea! Hate hate hate those silly stupified YUCKS! BOL!!!!
ReplyDeleteWell said my dear furiend, well said!
ღ husky hugz ღ frum our pack at Love is being owned by a husky!
River has peed on our keyboard and it helps
ReplyDeleteInternet trouble is the worst, but combined with bad service, it is almost too much! Hope it all gets fixed for you soon.
ReplyDeleteHere in Denmark our we have a lot of trouble with our cell-phone. When we are calling the callcenter and waited for more than 40 minutes to get help, they say : Please turn off your phone and restart it in fifteen minutes. If it dosn't work please call back :-).
ReplyDeleteGroannnn. We sure do hope it all works out for you - cuz tech "support" is often anything BUT!
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteI'm getting paranoid about internet failures. I've started figuring I'm a pawn in the machinations of multinational corporations.
ReplyDeleteDon't you just hate automated menus, a gazillion options except the one you want. Hope you got a satisfying resolution.
ReplyDeleteOh yes! Don't even get mom started! Love Dolly
ReplyDeleteOh dogs, I hate it when mom has internet or computer problems she turns into a bear and says really bad words that no pupper should hear. Sorry your mum had to deal with the dreaded costumer service.
ReplyDeleteAroo to you,
Sully
we hate internet troubles too! All of them!
ReplyDeletelove
tweedles
Luckily, I haven't really had to deal with the internet company very much, but the phone company is another story! I have a landline and when I called to have someone look at it, I was on the phone for forever. They didn't seem to understand that I was at work and could not rush home so that I could wait for anywhere between 1-8 hours before someone came over to check it. When the lady finally caught on, she asked if I couldn't have someone else wait there for them. My friends were all also at work! Plus, I would never ask someone to sit at my house while I wasn't there for 1-8 hours. The next day, I called them back to say that the problem seemed to have fixed itself and that I needed to cancel the appointment I'd made for a day when I would be home. I was on the phone for almost 30 minutes and kept getting transferred around. Ugh!
ReplyDeleteAnyway, I hope you got everything fixed now. You never realize how much you use the internet until you don't have it anymore!
Thank you for your kind comments on my last 2 blog posts. The two bloggers who are participating in my dog swap are both from the US, but if any others join in from UK, I'll be sure to let you know.
It can be very frustrating!
ReplyDeleteTell me about it, trying to move into a new house I am spending my life on hold!!
ReplyDeleteThat would be enough to make our mommy give up using the computer. Glad we don't have any problems like that...too often. XO, Lily Olivia, Mauricio, Misty May, Giulietta, Fiona, Astrid, Lisbeth and Calista Jo
ReplyDeleteWe just call our daddy for tech support. He gives nice ear rubs.
ReplyDeleteCammie!
Hey Molly
ReplyDeleteI'm lucky as I let my assistant (Mum) deal with all those technical thingies! But I have a feeling she doesn't like it either!
I hope you're having a fun day,
Your pal Snoopy :)